NY Fashion City

Return and Refund Policy

  • If you need to return your item, please click here to use our Return Request Form (The RMA Number will be issued automatically).
  • All returns including exchange & return for refund must be postmarked within 30 days of receipt.
  • The returning shipping cost is the buyer's responsibility except for wrong items, defective items or Free Return eligible items or locations.<
  • Before returning the item(s) back to us for any reason, please contact us to obtain RMA (Return Merchandise Authorization) number.
  • Please print return receipt with the RMA number and enclose the return receipt in the return package.
  • Without the return receipt with the RMA number will cause a delay to process the refund & exchange.
  • All returning items must be unworn, unwashed, undamaged with original tags attached.
  • The returned item without the original tag attached will be subject to a 15% restocking fee.
  • If the item is returned after 30 days, no refund will be issued. The item will be returned the buyer or will be donated to charity.
  • If the item is returned due to 'Wrong Address', 'Unclaimed', 'Undeliverable' or 'Refused', Expedited Shipping & Express Shipping cost will NOT be refunded.
  • If any free shipping items are returned due to 'Wrong Address', 'Unclaimed', 'Undeliverable' or 'Refused', they will be subject to a 15% restocking fee.
  • The returns including refund & exchange will be processed within 2-5 business days after we receive the item back.
  • If the return caused by manufacture defect or receiving wrong item(s), we will be fully responsible for the returning shipping cost.
  • NY Fashion City reserves the rights to limit the number of returns.
  • All purchases made with partial or full gift certificates or eGift cards are not refundable.
  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
  • We do not accept returns for any promotional sale items, promotional giveaway items, some health and personal care items.
  • Please obtain a tracking number for your returns. In case the returned items are lost without the tracking number, we are not responsible for a refund or exchange.
  • In case the returned item is lost or missing, the tracking must be shown as 'Delivered' to our return department's zip code to be covered.
  • Any missing packages, damaged or defective items must be claimed within 14 days of postmarked delivered date.
  • Please send the item to the return address below.

 

NY Fashion City
Return Department
1120 C-Dong 161-8, Magokjungang-ro
Gangseo-gu, Seoul, South Korea 07788


NY Fashion City
US Return Department
4705 S. Durango Dr. STE 100
Las Vegas, NV 89147

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